Questions about a service, stuck with an application, or something went wrong at a centre? Here's who to reach, when, and how to escalate if you don't get an answer.
If a step isn't resolved in time, go to the next level. Always quote your application or grievance reference number.
| Level | Who | When | How |
|---|---|---|---|
| 1 | MeeSeva centre operator or helpline | Any time | Visit the centre, or call 1800 123 4567 |
| 2 | Supervising officer of the delayed step (e.g. Deputy Tahsildar) | As soon as a step passes its SLA | “Escalate” on the Track application page |
| 3 | Grievance Redressal Officer, District Collectorate | Unresolved, or any complaint about service or staff | File a grievance online – answered within 7 days |
| 4 | District Collector / Additional Collector (Revenue) | Grievance not resolved within 7 days | Prajavani (Monday grievance day) at the Collectorate, or reply to your grievance SMS |
| 5 | Commissioner, Electronic Service Delivery (ESD) | Still unresolved after 15 days | Email esd-meeseva@telangana.gov.in with the grievance reference |
Prajavani: every Monday from 10:30 am, the District Collector hears citizens' grievances in person at each Collectorate.
Electronic Service Delivery (ESD), Government of Telangana
Electronic Service Delivery (ESD), ITE&C Department, 4th Floor, B-Block, BRKR Bhavan, Tank Bund Road, Hyderabad 500063
Mon–Sat · 10:30 am – 5:00 pm (closed 2nd Saturday)
Open in Google Maps (opens in a new tab)Grievance Cell, Collectorate Hyderabad
District Collectorate, Lakdikapul, Hyderabad 500004
Mon–Sat · 10:30 am – 5:00 pm (closed 2nd Saturday)
Open in Google Maps (opens in a new tab)District e-Governance Manager, Collectorate
Integrated District Offices Complex, Kongara Kalan, Ibrahimpatnam, Ranga Reddy 501510
Mon–Sat · 10:30 am – 5:00 pm (closed 2nd Saturday)
Open in Google Maps (opens in a new tab)District e-Governance Manager, Collectorate
Integrated District Offices Complex, Antaipally, Shamirpet, Medchal-Malkajgiri 500078
Mon–Sat · 10:30 am – 5:00 pm (closed 2nd Saturday)
Open in Google Maps (opens in a new tab)This deployment uses synthetic contact data for demonstration.
